How are returns handled on decorated goods?

Policy acknowledged before payment. Returns handled on the order. Buyers acknowledge no-returns and turnaround terms before they pay, per store. When a return is allowed, it's processed against the original line with the refund, the restock and the ledger update in one place. Decorated goods and stock goods can carry different rules. A restock puts the unit back in inventory and reservations see it immediately. Exchange or credit follows the store's policy without a phone call to decide. HQ can set the network policy and let locations tighten it, never loosen it.

What it used to cost you: A dispute over a policy the buyer swore they never saw.

The feature is called Returns. It runs on the same rails as everything else here: one catalog, one price list, one cockpit, your name on the front.